Privacy policy
PRIVACY POLICY
1. Who We Are
This Privacy Policy explains how Carol & Grace ("we", "our", "us") collects, uses and protects your personal information when you visit or make a purchase from www.carol-grace.com.
If you have any questions regarding this Privacy Policy, you can contact us at:
Email: info@carol-grace.com
2. Information We Collect
When you use our website, we may collect the following information:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Browser and device information
- Information collected through cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders.
- Provide customer support.
- Respond to your enquiries.
- Process payments securely.
- Prevent fraud and improve website security.
- Improve our website and customer experience.
- Send marketing emails and promotional offers where you have given your consent.
- Comply with our legal obligations.
4. Legal Basis for Processing
We process your personal information only where we have a lawful basis to do so, including:
- To perform our contract with you.
- To comply with legal obligations.
- For our legitimate business interests.
- Where you have given your consent.
You may withdraw your consent at any time by contacting us.
5. Marketing Communications
If you choose to receive marketing communications, we may send you:
- Promotional emails
- Special offers
- Product updates
- Newsletters
You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us at:
6. Cookies
Our website uses cookies and similar technologies to:
- Keep your shopping basket active.
- Improve website performance.
- Remember your preferences.
- Analyse website traffic.
- Deliver personalised advertising where applicable.
You can control or disable cookies through your browser settings.
7. Sharing Your Information
We only share your personal information when necessary with trusted third parties, including:
- Payment providers
- Shipping companies
- Website hosting providers
- Marketing service providers
- Legal authorities where required by law
We never sell your personal information.
8. International Data Transfers
As part of providing our services, your information may be transferred outside the United Kingdom or the European Economic Area.
Where this happens, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
9. How Long We Keep Your Information
We retain your personal information only for as long as necessary to:
- Fulfil your order.
- Provide customer support.
- Meet our legal and tax obligations.
- Resolve disputes.
- Enforce our agreements.
10. Your Rights
Depending on applicable law, you have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Restrict processing.
- Object to processing.
- Request a copy of your personal data.
- Withdraw consent at any time.
To exercise any of these rights, please contact us at:
11. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of transmitting data over the internet can be guaranteed to be completely secure.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Carol & Grace
Email: info@carol-grace.com
SMS Marketing
By providing your mobile number and opting in, you agree to receive SMS messages from Carol & Grace, including:
- Order updates
- Delivery notifications
- Promotional offers
- Abandoned basket reminders
- Product review requests
You may opt out of SMS marketing at any time by following the instructions included in our messages.