Shipping policy

SHIPPING POLICY

We are proud to offer Free Shipping on all orders.

All orders are processed and dispatched from our warehouse. During public holidays and promotional periods, processing times may be slightly longer than usual.

Orders are processed Monday to Friday. Please allow 3–10 business days for processing from the date your order is placed. Once processing has been completed, your order will be dispatched on the next business day.

Please note that we do not process or dispatch orders on weekends.

Once an order has been placed, it cannot be cancelled. If you need to update your delivery details, please contact us as soon as possible at:

info@carol-grace.com

Once your order has been processed, we are unable to make any further changes.


How Long Will My Order Take to Arrive?

After placing your order, please allow 1–3 business days for processing.

Once your order has been dispatched, delivery times vary depending on the destination country.

Please note that delivery may occasionally be affected by unforeseen circumstances to ensure your order arrives safely and securely.


Estimated Delivery Times

  • United Kingdom: 7–14 Business Days
  • Europe: 7–14 Business Days
  • United States: 7–15 Business Days
  • Canada: 7–16 Business Days
  • Central America: 10–25 Business Days
  • Australia & New Zealand: 10–26 Business Days
  • Rest of the World: 11–30 Business Days

Delivery Delays

In exceptional circumstances, deliveries may take longer than our estimated delivery times. In rare cases, delivery can take up to 40 business days.

If your order is significantly delayed, please contact our Customer Support team at:

info@carol-grace.com

We will be happy to assist you and resolve any issues as quickly as possible.

Thank you for your patience and understanding. We always strive to provide the best possible shopping experience.


Track Your Order

Once your order has been dispatched, you will receive a tracking number by email, allowing you to follow your parcel in real time and stay updated on its delivery status.