Terms of service
TERMS & CONDITIONS
GENERAL INFORMATION
This website is operated by Carol & Grace. Throughout the site, the terms "we", "us" and "our" refer to Carol & Grace.
Carol & Grace provides this website, including all information, tools and services available on this site, subject to your acceptance of all the terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms & Conditions ("Terms"), including any additional terms and policies referenced herein or available by hyperlink.
These Terms & Conditions apply to all users of the website, including without limitation visitors, vendors, customers, merchants and contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any of our services.
Any new features or tools added to the store shall also be subject to these Terms & Conditions. The latest version of these Terms is always available on this page.
We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes.
Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country or region, or that you have given your consent to allow any minor dependants to use this website.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction through the use of our Service, including but not limited to copyright laws.
You must not transmit any worms, viruses or any code of a destructive nature.
A breach of any of these Terms will result in the immediate termination of your right to use our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve:
• Transmissions over various networks.
• Changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this website is not accurate, complete or current.
The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete or timely sources of information.
Any reliance on the material on this website is at your own risk.
This website may contain historical information. Historical information is provided for reference only and may not be current.
We reserve the right to modify the contents of this website at any time without obligation to update any information.
You agree that it is your responsibility to monitor changes to our website.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website.
These products or services may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy.
We have made every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your device's display of any colour will be accurate.
We reserve the right, but are not obliged, to limit the sale of our products or services to any person, geographic region or jurisdiction.
We may exercise this right on a case-by-case basis.
We also reserve the right to limit the quantities of any products or services that we offer.
All product descriptions and prices are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
Any offer for any product or service made on this website is void where prohibited.
We do not guarantee that the quality of any products, services or information purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed using the same customer account, the same credit card, or the same billing or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email address or telephone number provided when the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our website.
You agree to promptly update your account information, including your email address, payment details and expiry dates, so that we can complete your transactions and contact you when necessary.
For more information, please refer to our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that these tools are provided "as is" and "as available" without any warranties, representations or conditions of any kind.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion.
You should ensure that you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider.
We may also, in the future, offer new services and features through the website, including new tools and resources. Such new features and services shall also be subject to these Terms & Conditions.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available through our Service may include materials from third parties.
Third-party links on this website may direct you to websites that are not affiliated with Carol & Grace.
We are not responsible for examining or evaluating the content or accuracy of any third-party websites and we do not warrant or accept any liability for any third-party materials, products or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made through third-party websites.
We recommend that you carefully review the third party's policies and terms before engaging in any transaction.
Any complaints, claims or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans or other materials by email, post or otherwise (collectively, "Comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use any Comments that you send to us.
We are under no obligation to:
• Maintain any Comments in confidence.
• Pay compensation for any Comments.
• Respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates any intellectual property rights or these Terms & Conditions.
You agree that your Comments will not violate any rights of third parties, including copyright, trademark, privacy or other personal or proprietary rights.
You further agree that your Comments will not contain unlawful, abusive, defamatory or obscene material, or contain any virus or other malware that could affect the operation of the Service or this website.
You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties regarding the origin of any Comments.
You are solely responsible for the Comments you submit and their accuracy.
Carol & Grace assumes no responsibility or liability for any Comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through this website is governed by our Privacy Policy.
We recommend that you read our Privacy Policy for more information about how we collect, use and protect your personal information.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times or availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on our website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on the website, including pricing information, except as required by law.
Any specified update or refresh date should not be taken to indicate that all information on the website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set out in these Terms & Conditions, you are prohibited from using the website or its content:
• For any unlawful purpose.
• To encourage others to carry out unlawful acts.
• To violate any international, national, regional or local laws or regulations.
• To infringe upon our intellectual property rights or the intellectual property rights of others.
• To harass, abuse, insult, harm, defame, slander, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, nationality or disability.
• To submit false or misleading information.
• To upload or transmit viruses or any other malicious code.
• To collect or track the personal information of others.
• To spam, phish, pharm, scrape, crawl or use similar methods.
• To use the website for any obscene or immoral purpose.
• To interfere with or circumvent the security features of the website, the Service or any related systems.
We reserve the right to terminate your use of the Service or the website for violating any of these prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, error-free or continuously available.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
We reserve the right to remove or suspend the Service at any time without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products and services delivered through the Service are provided "as is" and "as available" without any warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.
Carol & Grace shall not be liable for any direct, indirect, incidental, punitive or consequential damages, including lost profits, lost revenue, loss of data or similar damages arising from your use of the Service or any products purchased through the website.
In jurisdictions where limitations of liability are not permitted, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Carol & Grace, our parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, suppliers, licensors, contractors and subcontractors from any claim, demand or legal action, including reasonable legal fees, arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms & Conditions and shall not affect the validity and enforceability of any remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms & Conditions are effective unless and until terminated by either you or Carol & Grace.
You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.
If, in our sole judgement, you fail or we suspect that you have failed to comply with any provision of these Terms & Conditions, we may terminate this agreement at any time without notice.
You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.
These Terms & Conditions and any policies or operating rules posted on this website or relating to the Service constitute the entire agreement between you and Carol & Grace and govern your use of the Service.
They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, including previous versions of these Terms & Conditions.
Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms & Conditions and any separate agreements whereby we provide you with our Services shall be governed by and interpreted in accordance with applicable law.
SECTION 19 – CHANGES TO THESE TERMS & CONDITIONS
You can review the most current version of these Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes.
Your continued use of the website or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms & Conditions should be sent to:
info@carol-grace.com
SECTION 21 – SMS MARKETING & NOTIFICATIONS
By consenting to SMS marketing at checkout, completing a purchase or subscribing through our subscription tools, you agree to receive recurring SMS messages from us.
These messages may include:
• Order updates.
• Abandoned cart reminders.
• Promotional offers via SMS.
• Transactional notifications.
• Product review requests.
This also applies if your mobile number is registered with any national do-not-call or do-not-contact register.
Message frequency may vary.
Your consent is not a condition of making a purchase.
If you wish to unsubscribe, you may reply STOP to any SMS sent by us or use the unsubscribe link included in our messages.
You acknowledge that alternative unsubscribe methods, including different words or requests, may not be recognised as valid.
Carol & Grace does not charge for this service, but your mobile network provider may charge message or data fees.
If you have any questions, you may reply HELP to the number that sent the message or contact us at:
info@carol-grace.com
We reserve the right to change the telephone number or short code used for our SMS service at any time. If we do so, you will be notified.
You acknowledge that messages sent to a number or short code that we no longer use, including STOP or HELP requests, may not be received, and we will not be responsible for processing such requests.
To the fullest extent permitted by applicable law, Carol & Grace shall not be liable for delayed, failed or misdirected SMS messages, errors in the information contained within them or any actions taken in reliance on such information.
Your privacy is important to us. For information about how we collect, use and protect your personal information, please refer to our Privacy Policy.